Groww, another glitch in your application has emerged, potentially causing substantial financial losses for many users.
On 4th July, the share price ascended by 20%, only to be manipulated by a fraction of a percentage the following day. The change in percentage should have been calculated based on the previous day’s closing price or the current day’s opening price. However, your application erroneously displayed it as the cumulative change for 4th and 5th July (approximately 20%). This misinformation led many individuals, who anticipated a profit margin of 18-22%, to prematurely book profits under false pretenses.
Your application misled users. Enclosed are screenshots demonstrating this error. It is imperative to compensate those who booked profits based on this erroneous information. Notably, your application corrected this information after 9:25 AM—25 minutes post-pre-open sessions and 10 minutes into normal sessions—by which time numerous customers had already engaged in trades based on incorrect data. Consider the significant financial detriment experienced by Groww users who placed their trust in your platform.
